Refund and cancellation policy

Cancelling a subscription

You can request cancellation by emailing support@jumsom.com before your next renewal date. Unless we agree otherwise in writing, cancellation takes effect at the end of the current paid billing period and prevents future renewals.

Refund eligibility

Payments are normally non-refundable after a subscription period or service work has started. We may approve a full or partial refund when a payment was duplicated or clearly charged in error, Jumsom cannot provide the paid service due solely to a Jumsom issue after a reasonable opportunity to resolve it, or a refund is required by applicable law.

• Unused subscription time or unused article allowances are not refundable after a billing period begins.
• Missed approvals, unavailable CMS access, or missing information required for onboarding do not create a refund entitlement.
• Any refund or service credit outside these terms must be approved by Jumsom in writing.

Annual and promotional plans

Annual plans and discounted or promotional plans are not prorated when cancelled after the billing period begins. Promotional credits, discounts, and free-period offers have no cash value and may be forfeited when the subscription ends.

How to request a refund

For timely review, contact support@jumsom.com within 7 calendar days of the charge or service issue. Include the account email, payment date, amount, and reason for the request. This timing guideline does not limit rights that cannot be waived under applicable law.

Service issues

We will review the request and communicate the outcome by email. Approved refunds are sent to the original payment method through our payment provider. Bank and payment-provider processing times apply after approval.

Contact and changes

Questions about this policy can be sent to support@jumsom.com. We may update this policy from time to time and will post the revised version on this page.